Madison House Cleaning

Archive for September, 2007

When you are approached by a business owner, do they just “give you the facts”?  Do they tell you they are the best at their business or do they show you how they are the best.

Here’s what I mean…

A Helping Hand began in the spring of ’06 with five clients in the first two months of business. Today, we  have over five dozen clients in five communities in the Madison area including Madison’s west side and downtown. How did we do this in such a short amount of time? By educating you, our clients. We always do a first-time cleaning during which I, Scott Kindberg, come and clean with our team to answer any questions you may have and to orient our staff to your home. This ensures and educates you that our company is committed to you for a long-term relationship.

A Helping Hand is committed to educating you, our clients – not just informing you. Let us know how we are doing.  We can be reached at scott@madisonhousecleaning.net or you can leave a comment at the end of this post.

Recently, while cleaning in a client’s home he asked me if I had a moment to listen to a story. I thought to myself for a moment, “don’t you know that I am busy?” What he began to say was priceless…

Last year his children had a bus driver who was verbally rude, would play explicit rap music during bus routes and threaten to stop the bus if the students acted up. This bus driver was later reprimanded for his actions. Now, fast forward to this school year.

This year the kids received a new bus driver. He is a retired gentleman who decided ahead of time to mail out letters to all the children introducing himself. In the letter, he included a Lance Armstrong LIVESTRONG bracelet and Culvers gift card for each of the kids on his route. In addition, he personally met the parents before the school year began. What an extreme contradiction in care!  What is life about…it’s the little things. Celebrate them.